Home > CRM > The CRM 4.0 E-mail Router with POP3

The CRM 4.0 E-mail Router with POP3

With CRM 4.0 off and running now, I’ve been seeing a lot of questions on how to get the E-mail Router to work with POP3 mail access. I’ve recorded a video of how you can take a Gmail mailbox and hook it up to a Queue inside of CRM via the E-mail Router.

Enjoy! Next video…using the E-mail Router with an individual Exchange mailbox!

http://video.mikelu.org/emailrouterpop3/emailrouterpop3.html

Categories: CRM
  1. January 23, 2008 at 9:43 am | #2

    Michael,

    Very informative video. We provide the Microsoft CRM integration to Lotus Notes and Novell GroupWise. We would love to provide an adapter so that the CRM 4 Email Router can integrate with those email systems. Do you know where can we find the documents explaining the api for developing these adapaters.

  2. Luke Simpson
    January 30, 2008 at 5:39 am | #3

    Michael, first of all great blog. It has come in handy quite a bit. My question though, is that I’ve set up my email router exactly as you did to access Gmail, but I keep receiving this message when I test: ‘Failure – No connection could be made because the target machine actively refused it’. Any thoughts on what the problem is?

  3. February 11, 2008 at 4:39 am | #4

    Great Blog Michael. Thanks for the video was very informative!

  4. April 10, 2008 at 10:13 pm | #5

    Using the POP3 service in the CRM Router would be great except how do you get the router to delete the email from the POP3 mail box?

    Because the email is not deleted on the server side, the CRM Router keeps downloading the same email over and over causing massive duplicates. There must be a way for the CRM Router to delete the email off the Email Server after it downloads the email. ????

    Allan Browning

  5. CopenhagenCRM
    May 6, 2008 at 5:28 am | #6

    One question: Is Novell Groupwise a standard pop3/smtp mailserver?

  6. CopenhagenCRM
    May 8, 2008 at 10:28 pm | #7

    Another question – I watched the demo and setup myself a gmail integration for testing. But I can only make it recieve mails – when I test send facility, it fails. Can anyone make a hint on if this is possible?

  7. CopenhagenCRM
    May 23, 2008 at 12:11 am | #8

    Now I got the POP email router to function correctly. But my customer don’t like this:

    Think this situation on a user:
    Primary Email: test@gmail.com
    First name: Donald
    Last name: Duck

    When I send an email the reciever gets a mail from “test@gmail.com”. But my customer would like “Donald Duck” as sender (normally “Donald Duck” syntax).

    Any clue how to solve this problem.

    HINT:
    It seems that the email router grabs “Primary Email” as sender.
    I tried to put “Donald Duck” as sender in Primary Email, but CRM won’t allow.
    I tried to make a javascript that On Save updated Primary Email field to “Donald Duck” . That succeded – but no difference in the email sent from the email router.

  8. Marc Smith
    May 29, 2008 at 4:03 pm | #9

    Does CRM 4.0 integrate with Lotus Notes?

  9. August 3, 2008 at 2:00 am | #10

    Just wanted to say hello

  10. August 9, 2008 at 8:55 am | #11

    Rimsky went look closer buy cytotec dead hand daughters.

  11. September 25, 2008 at 5:08 pm | #12

    Any advise as to how to configure CRM to send mail using a gmail or other pop account?

    thx.

  12. CRM user
    October 30, 2008 at 10:29 am | #13

    Trying to install the Email Router and running into the following issue when performing the configuration:

    Email Router Configuration Manager- Explains that it cannot connect to the CRM website. http://crmserver:5555/orgname are all correct. I’ve tried multiple ways to try and get this to work, any ideas?

    I’ve also copied the full CRM link after logging into CRM, which includes the /loader.aspx at the end of the link.

    Running out of options. Can’t get past this simple step to try and use SMTP

  13. Michael Dodd
    January 11, 2009 at 6:52 am | #14

    CopenhagenCRM,

    How were you ableto configure the Outgoing POP3 email? I was also using Gmail’s smtp.gmail.com server but it keeps failing as an unrecognized server. Can you tell me what you did to make the outgoing email work?

  14. Patrick
    February 27, 2009 at 2:22 pm | #15

    Using CRM Online 4.0 – The problem I have is workflow emails clog up my Outlook since they are always sent from me to other users. And if I’m not logged in to Outlook, nobody gets workflow emails. How can I make outgoing workflow emails work with POP3 email like Gmail, so I can assure workflow emails are being sent irregardless of whether I’m logged in to my Outlook?

  15. JVC
    March 5, 2009 at 9:10 pm | #16

    JVC
    I think few people agree with you, but I am among them.
    ksoleifdjj388

  16. April 24, 2009 at 11:06 am | #17

    This is quite a up-to-date info. I’ll share it on Facebook.

  17. October 2, 2009 at 2:52 pm | #18

    Зачем вводить такое мнение, что всё таким только образом? Я считаю, почему не раскрыть этот обзор.

  18. Senthil
    October 12, 2009 at 11:22 am | #19

    Its really awesome. Thanks for the great blog…

  19. Shaju David
    November 6, 2009 at 8:24 am | #20

    Is Exchange Server mandatory for offline clients? In the case of Microsoft Dynamics CRM for Microsoft Office Outlook with Offline Access can we use POP3 server with Microsoft Dynamics CRM E-Mail router with Forward Mailbox option or E-mail Router option?

  20. January 11, 2010 at 12:58 am | #21

    Super-Duper site! I am loving it!! Will come back again – taking your feeds too now, Thanks.

    I’m Out! :)

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